terms & conditions
Electronic Temperature Instruments Ltd, is herein referred to as ETI Ltd. Your statutory rights regarding faulty or misrepresented goods are not affected. Our Privacy Policy is available on application, or at www.etiltd.co.uk/privacy
general conditions
In the event of the purchaser's order containing special conditions, that order will only be accepted by ETI Ltd on the understanding that those conditions are not at variance with our own, or if there is any variance, that such conditions have been waived by the purchaser.
risk in the goods & retention of title
Risk in the Goods shall pass to the purchaser when the goods are delivered to, or collected by the purchaser or his agent. Property and title to the goods shall not pass to the purchaser until all sums, including interest or legal costs due or owing to ETI Ltd or to its agents, howsoever arising, have been received by ETI Ltd’s bank and credited to ETI Ltd’s account. ETI Ltd reserves the right of passive retention, stoppage in transit, and the right of resale, of any goods when any said sums are due or owing.
settlement terms
Strictly net 30-day Account unless otherwise agreed. ETI Ltd reserves the right to claim/charge interest at 5% above National Westminster Bank Plc's base rate, on any said sums which are not received by ETI Ltd or ETI Ltd’s bank by the due date. Non delivery or any delivery discrepancy must be reported in writing within seven days from date of invoice.
order cancellation
Cancellation of a purchaser's order can only be accepted after prior negotiation and agreement. In the event of any cancellation, the purchaser will be liable for all costs incurred to date.
liability
All goods and information are supplied in good faith and the purchaser shall be responsible for ensuring the goods are appropriate for the purchaser's applications. The purchaser shall indemnify ETI Ltd for all liability, loss, costs, expenses or damages, howsoever caused, by reason of any goods (whether or not defective) or any act or omission of ETI Ltd, including but not limited to any injury (whether to body, property or personal or business character or reputation) sustained by any person or to any person or to any property (unless such personal injury is attributable to ETI Ltd’s negligence), and for infringement of any patent rights or other rights of third parties, and for any violation of laws or regulations governing the products or their sale, which may result from the use of, sale or distribution of goods by the purchaser. Limitation: ETI Ltd’s total liability for any one claim arising from any one situation (whether due to ETI Ltd’s negligence or otherwise) shall not exceed £1,000,000.
copyrights & patents
ETI Ltd retains the design and manufacturing copyrights for all goods. ETI Ltd owns full copyright in respect of all its catalogues and photographs, and their reproduction in part or in whole is prohibited without ETI Ltd’s prior written consent.
returned goods
A charge of 25% of invoice value or a minimum charge of £10.00, in respect of packaging and administration, may be levied on goods 'Not Wanted' or 'Incorrectly Ordered', or due to duplication resulting from a 'Confirmation Order' not endorsed to that effect. All goods returned under this category must be received in their original supplied condition and returned to ETI Ltd within 30 days of the original invoice date. The purchaser will bear all costs of returning any goods. No goods that have been specifically manufactured to the purchaser’s requirements, can be returned for credit unless previously agreed with ETI Ltd. This does not affect your statutory rights.
trading account
To open a credit account, please contact ETI Ltd and, subject to a satisfactory credit check, a 30-day account will be opened. Any credit limit granted to the purchaser shall at all times be at the discretion of ETI Ltd and may be reduced, suspended or withdrawn at any time without prior notice.
force majeure
All contracts and transactions are subject to force majeure. ETI Ltd shall not be liable for any failure arising from circumstances beyond its control. For example, among others; Act of God, war, riot, explosion, fire, flood, strikes, supplier delays or Government action.
export regulations
Purchaser's are responsible, at their expense, for obtaining any licence and complying with any export regulations in force within the United Kingdom and in the country of destination.
law & jurisdiction
All transactions and disputes will be governed in accordance with the law of England
prices
Prices quoted are 'Net Trade' and are exclusive of Value Added Tax. Value Added Tax will be charged at the applicable rate at the date of despatch. Prices/charges will be those ruling at the date of despatch and, whilst every endeavour has been made to ensure the accuracy of prices quoted, no responsibility is accepted for any error or omissions. This includes information contained in any of The Company’s documentation or on ETI Ltd’s website.
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CARRIAGE CHARGES
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standard delivery via Royal Mail or 24-hour via carrier:
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next day delivery via carrier add:
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£0
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£29.99
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£ 3.75
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next day before 5.30pm +
next day before noon +
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£5.00
£12.50
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£30
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£ 5.75
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next day before 10.30 +
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£20.00
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£100
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£ 8.00
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next day before 09.00 +
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£30.00
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£250
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£ 9.50
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Saturday am delivery + |
£27.50
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£500
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£12.50
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to guarantee your order for next day delivery by carrier, orders must be received before 2pm. Next day is not available for off-shore and remote delivery addresses |
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The above carriage prices are a general guide. All consignments valued over £1,000 are charged at cost (approximately 1.5% of order value) and include a 1% insurance levy. The company reserves the right to charge extra delivery charges for any abnormal packages and for all off-shore addresses i.e. N. Ireland, Isle of Man, Isle of Wight and the Isles of Scilly. Please note: off-shore addresses can take up to 3/4 days for delivery.
delivery
ETI Ltd will use its best endeavours to meet the estimated delivery times, but cannot accept any liability whatsoever for failure to do so.
warranty - go back ->
Your Thermapen carries a two-year warranty / guarantee against defects in either components or workmanship. During this period, products that prove to be defective will, at the discretion of ETI, be either repaired or replaced without charge. Such warranties do not apply to probes, where a six-month period is offered. This six-month period also applies to a probe where it is an integral part of an instrument.
The product warranty / guarantee does not cover damage caused by fair wear and tear, abnormal storage conditions, incorrect use, accidental misuse, abuse, neglect, misapplication or modification, or use with non-ETI hardware/software. The user should make themselves aware of the proper use of measurement equipment, including maintenance, calibration, and comparison with other instruments. Information relating to this may be obtained from ETI Ltd and/or www.etiltd.co.uk/care.html Full details of liability are available within ETI Ltd’s Terms & Conditions of Sale, available by request or at www.etiltd.co.uk/terms.html. In line with our policy of continuous development, we reserve the right to amend our product specification without prior notice.
Nothing in these conditions will reduce your statutory rights relating to faulty or misrepresented goods. For further information about your statutory rights contact your local authority Trading Standards Department or Citizens' Advice Bureau.
Claims under warranty should be addressed to E.T.I Ltd, Dominion Way, Worthing BN14 8NW.
ETI quality - go back ->
Established in 1983, Electronic Temperature Instruments Ltd (or ETI Ltd) is a privately owned, limited company, manufacturing approximately seventy-five percent of the products it currently sells and distributes. As a dominant supplier of digital thermometers and sensors, to both the industrial and catering sectors, ETI Ltd has developed a reputation throughout Europe and increasingly world wide, as a leading manufacturer and supplier of quality and value for money instruments for a wide range of applications. The business is supported by a full after-sales repairs and maintenance service, with calibration and conformity certification facilities. Appropriate Insurances are in place. (Employers/Public & Product liability)
registered address ETI Ltd, Dominion Way, Worthing, West Sussex. BN14 8NW
telephone 01903 202 151 facsimile 01903 202 445
email
company registration no. 1746462 - web site www.etiltd.co.uk
VAT registration no. 397 5525 04
key personnel - note all email addresses consist of name.surname@etiltd.co.uk
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Managing Director
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Quality & Systems
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Research & Development
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Production, Instruments
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Sales Office
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Production, Sensors
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Technical Sales
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Laboratory
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East & Sth East
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IT
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Sth, Sth West & Wales
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QA/H&S
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North & Midlands Area
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Service
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Scotland, North & N.I.
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Accounts
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Export Sales International
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Export Sales Europe
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quality assurance
Reflecting our commitment to quality assurance, ETI Ltd is registered to BS EN ISO 9001:2000. Assessment body:- BSI Quality Assurance, a UKAS Certified Body. Certificate copy attached. Scope - The Design, Manufacture, Calibration, Repair, and Supply of Electronic Measuring Equipment. Certificate no. - FM 38039 Approval date - 13th October ‘97
We have also held Accreditation to National Britannia as a preferred and audited Contractor.
UKAS laboratory
ETI Ltd maintain UKAS Accreditation for our in-house UKAS calibration laboratory. laboratory No 0601 to BS EN ISO/IEC 17025. A copy of our schedule is available on request; please contact our sales team for continued confidence in your instrument. Visit www.etiltd.co.uk/UKAS Calibration, for a copy of our latest schedule.
environmental management
Whilst not formally accredited, ETI Ltd is committed to sound practice in line with the principles of BS EN ISO 14001 and has been inspected and advised by both independent and Government sponsored environmental consultants. Policy available on request.
responsible for QA
David Carter, quality & systems manager. 01903 228301, email – David
quality auditors - Daniel Dawkins & Zane Coates
care & use - go back ->
ETI Thermometers and Probes
Whilst designed for robustness and long-life as well as ease of use, it must be appreciated that a thermometer it is an instrument with sensitive components that can be damaged by misuse. Cases should not be dropped or placed on hot surfaces. Probes should be used with respect – not used for opening cans nor drum-sticks; and if designed as “hand-held” the handles should not be subjected to high temperatures. Regular servicing and calibration will provide confidence that your instrument is functioning correctly.
Comparison can be undertaken by placing the two (or more) probes close together in different temperatures. A glass with a mixture of crushed ice and a little water will provide a temperature of near to 0°C to within ±0.5°C. This therefore enables comparison against a known temperature, and is a good indication of a thermometer’s performance.
Boiling water can provide a temperature of approximately 100°C but great care must be taken to avoid scolding and it must be realised that the temperature will drop very quickly when taken from the heat source. A container of warm/hot water can provide a comparison of instruments at a temperature between zero and 100°C but the actual temperature cannot be specifically proved.
The two or more probes should be placed together (an elastic band can hold the probes together securely) and they should then be placed in the water, allowed to stand for at least 30 seconds, and then steadily stirred in the water for at least another 30 seconds. The stirring should ensure that the water is the same, uniform temperature throughout, and will improve the speed of response of the readings.
The two instruments should read the same ±1.5°C (or whatever tolerance difference your Quality System or process may determine). This tolerance allows for the fact that both instruments may be slightly out of adjustment and if one instrument is reading 0.7°C high, and the other 0.7°C low, there will be an apparent difference of 1.4°C.
There are various alternative methods of checking a thermometer, and one of the easiest is to use an ETI Comparator (814-132) combined with a certified reference thermometer.
Systems can be checked by immersion in a stirred water bath (822-900) or even a mini calibration bath (822-950) and comparing the temperature against another thermometer that you know is accurate i.e. has a current UKAS certificate. An ETI reference thermometer (222-005) is ideal.
Where an instrument has a socket for a probe, Calibrated Test Caps are available. These may be used on a regular basis to monitor the performance of the instrument. Test caps are available for Thermocouple, Thermistor and PT100 instruments.
ETI also manufacture thermometer Checkers, which act as probes at three different temperatures, and are used in the same way as test caps. However, a checker will only check the accuracy of the instrument and very often it is the probe that is faulty. To ensure confidence in a measurement, the combined system of instrument and probe should be calibrated.
Because of the frequency of damage inflicted on the probe, ETI recommend that a spare probe for each type of instrument be kept, to cover for instances of malfunction.
Whichever method is used, confidence that a reference thermometer is reading correctly and is traceable to National Standards requires a UKAS certificate, and whilst an individual’s organisation will determine how often calibration is made, the manufacturer will recommend that an annual UKAS certificate is obtained.
The above principles of Risk Assessment, Regular Calibration & Comparison, Traceability to National Standards and common-sense, apply to all instrumentation supplied by ETI Ltd.
Privacy Policy - go back ->
This Privacy Policy outlines how your personal information is treated and forms part of our Terms and Conditions. Your statutory rights are not affected.
Data Protection
ETI Ltd is committed to protecting your privacy and we comply with the data protection laws applicable to the UK.
Collected Information
When you order we need to know your name, e-mail address and delivery address and credit/debit card number and expiry date. This allows us to process and fulfil your order. We also request your telephone number(s) so that we can contact you easily if required. When entering the Checkout phase of any purchase your details are maintained within a secure internet system, and any credit card details are destroyed after seven days.
Information Use
We use the information collected from you to process orders and to improve your shopping experience. We may use your personal information to communicate with you, for record keeping purposes, and in aggregate (and therefore anonymously) for market research purposes if you have entered the appropriate details. We do not sell, trade or rent your personal information to others. We may include your name and address on our mailing list in order to inform you of offers for goods or services from our company. If you do not wish to receive this information, please indicate in the tick-box on our checkout page before submitting your order. If for any reason, you receive unsolicited, unwanted mail from us, please contact our office directly where your details will be removed from our system.
Cookies
Cookies are small text files that a web site transfers to a site visitor’s computer for added functionality, or for tracking web site usage. We do not use cookies to gather personal information such as a person’s name or e-mail address. We may use cookies to identify repeat visitors to our site and to determine the path visitors take on our site. Use of cookies is an industry standard and many web sites use them. If you do not wish to receive cookies, or want to be notified of when they are placed, you can set your web browser to do so, if your browser so permits.
Email
Emails are sent over the public network and cannot be assumed to be secure. Internally, we will treat the information in strict confidentiality. We may use your details to send you information that we believe would be of interest. However you can inform us at any time that you do not wish to receive such information. Contact may be made via our website, www.etiltd.co.uk, emailed to sales@etiltd.co.uk, or sent to our office at, ETI Ltd, Dominion Way, Worthing, West Sussex, BN14 8NW.
